"I'm sorry, but Sorry, Sorry, Sorry means that you no longer have an excuse for delivering anything other than a pitch-perfect apology. Ingall and McCarthy break down thorny questions...with grace and humor." -Peggy Orenstein, bestselling author of Boys & Sex, Girls & Sex, and Cinderella Ate My Daughter

It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies-excuse-laden, ...